CONSTRUCTIVE CONFRONTATION
In a fast-paced, competitive environment, decisions must be made accurately and quickly; there is little time for prolonged discussions, and even less time to correct the outcome of a poor decision.
Essential to the process of making fast, accurate decisions is the need to confront differences of opinion in a positive but hard-nosed manner. Unfortunately, many people do not have the skills to do this effectively. Either they don't speak up and make their opinions known, or they push their point of view so hard that they offend the other person and the discussion escalates into a battle of wills or a clash of personalities.
Developed by renowned trainer and speaker, Larry Johnson, Constructive Confrontation is a no-nonsense training program that gives people the skills to confront issues directly, and to resolve differences positively.
According to Andy Grove, Intel CEO, the ability to be constructively confrontive when dealing with any on-the-job problem has been a key factor in Intel's incredible success. Consequently, Intel requires all new employees to complete this program before starting work.
Larry Johnson now offers the benefits of Constructive Confrontation to your employees. They will learn to:
- Confront tough issues with customers, co-workers, and your boss and still maintain positive relationships with them.
- Use focused listening to consider the other person's point of view.
- Describe problem issues succinctly and accurately.
- Keep confrontive discussions from escalating into arguments.
- Avoid defensiveness when you are confronted.
- Use a three-step model to identify which issues are worth confronting and which issues to leave alone.
- Eliminate "confrontation reluctance."
- Circumvent bureaucratic slow-down in resolving problems.
- Negotiate solutions to differences of opinion without giving in or giving out.
- Win a fair hearing for your point of view.
- Focus on problems and solutions, not on blaming others.
- Keep your cool when the discussion gets heated.
- Deal effectively with hostility, anger, and other negative emotions, both in yourself and in the other people involved.
- Follow up after each confrontation to ensure that unresolved problems get resolved, and resolved problems stay that way.
