Employees From Hell

Six Steps Planner

Six Steps to Take:

  1. Describe the problem specifically and explain your concern
  2. Ask for his or her view
  3. Summarize content and feelings
  4. Ask for input and agree on a solution
  5. Clarify your expectation and describe consequences
  6. Document and follow-up

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Photograph of Larry Johnson, Professional Speaker, Author, and Corporate Culture Expert