MANAGEMENT IS NOT A SPECTATOR SPORT
Research by the Gallup organization found that the level of satisfaction employees have with their managers is directly correlated to higher productivity, increased profitability, lower employee turnover, and improved customer service. In other words, those companies where employees rate their managers favorably tend to outperform those whose employees don't. (First Break All The Rules by Marcus Buckingham & Curt Coffman). This is not to say that the effective managers were the most popular - they simply tended to get more from the people they managed, including loyalty.
Management Is NOT A Spectator Sport is a comprehensive training program designed to give managers tools that will help them be more effective with the people they manage. It is formatted into seventeen highly participative, workshop-style modules, or lessons, where participants have a chance to engage in case studies, activities and exercises that help them put the skills they learn to immediate use.
Working with you and your team, Larry will mix and match the lessons, and then customize them to meet the specific training needs of your supervisors and managers.
Lesson #1 - Mastering the Leap to Management
- The psychological challenges of making the leap to a managerial/supervisory role
- Understanding the difference between "doing" and "managing"
- Avoiding the mistakes every new manager makes
- Managing friends...and other dangerous activities
- Establishing your authority and understanding its limits and its applications
- Learning to balance letting go with staying in control
- Accepting that you can't be everyone's buddy
- Taking joy in the development and growth of others - it isn't what you do, it's what they do that counts
Lesson #2 - Interviewing, Selecting and Keeping Great People
- Innovative recruitment strategies that will get great people wanting to work for you
- Clarifying what you want and what you don't want in the people you hire
- Interviewing skills that capture the eagles and weed out the turkeys
- Orienting new employees so they start out on the right foot
Lesson #3 - SNAFU-Proofing Communications
- Communicating for clarity
- Listening for understanding
- Avoiding the "mushroom" effect ("they keep me in the dark like a mushroom")
- Straightening out miscues and misinformation
- Making sure everyone gets the message
Lesson #4 - Building Trust and Rapport with Your Team
- Understanding differences in communication style - this module uses a style assessment instrument
- Keying on people's strengths
- Flexing your style to build rapport and reduce conflict
Lesson #5 - Managing and Maximizing Performance
- Setting performance standards and objectives
- Tying performance objectives to the organization's mission
- Delegating for results
- Clarifying expectations
Lesson #6 - Coaching People To Succeed
- Coaching for success
- Giving feedback to enhance performance and accountability
- Developing a coaching style that fits the needs of each person you coach
- Knowing when to save them from their own mistakes and when to let them suffer
- Creating a development plan for each employee
Lesson #7 - Motivating People To Soar Like Eagles
- Motivating and cheerleading as a business art form
- Reinforcing positive performance
- Bringing out the best in people
- Focusing your motivational efforts to get the best return on your investment
- Applying solid psychological techniques to get people to do their best
Lesson #8 - Correcting Performance Problems and Bad Work Habits
- Stepping up to the plate - how to be assertive when you need to be
- How to hold a disciplinary discussion
- How to take corrective action that is legal and effective
- Weeding the garden - how to fire people legally and humanely
Lesson #9 - Applying Emotional Intelligence
- Overview of the principles of Emotional Intelligence
- Connecting with others at an emotional level
- Learning to manage your emotions
- Balancing your management style between your intellect and your heart
Lesson #10 - Leadership
- Creating a team vision that links to the organization's vision
- Setting ethical standards and living by them
- Practicing the characteristics of effective leaders
- Picking a leadership style that gets the best results
- Understanding the importance of "walking the talk"
- Do's and don't-do's of effective leadership
Lesson #11 - Managing Multiple Generations
(presented by the father/daughter team of Larry and Meagan Johnson)
- Understanding the needs of different generations
- Managing Depression Babies, Baby Boomers, Generation Xers, and Echo Boomers so they work well together
- Strategies for motivating various generations in the workplace
- Resolving conflict between generations
Lesson #12 - Building a Great Team
- Elements of an effective team
- Creating team spirit
- Unleashing your team's creative power
- Setting team goals and motivating people to achieve them
- Creating team measurement systems
- Applying team incentives
- Applying consensus decision making
- Techniques to get your team inspired to achieve more than they ever thought possible
Lesson #13 - Leading Change
- Using the pain associated with organizational change to facilitate faster, more effective change
- Avoiding the eight most common reasons organizational change efforts fail
- Gaining cooperation and motivating foot draggers
- Overcoming psychological barriers that will keep your change projects from succeeding
- Finding key allies to help you with your change efforts
- Supporting your people and yourself during the change process
- Preparing for the next round of change
Lesson # 14 - Influence Without Authority
- Building a positive political network
- Establishing links with key stakeholders who will influence your projects and work outcomes
- Using the gentle art of persuasion
- Negotiating for resources
- Applying the concept of "paying your interpersonal bills"
- Using the "Tom Sawyer" effect to get things done
Lesson #15 - Managing Projects Part 1
- Defining the project goal
- Creating a project contract
- Clarifying deliverables and tasks
- Assigning resources
- Scheduling your project
- Identifying project barriers and creating plans to overcome them
- Moving from planning to action
- Working with stakeholders
Lesson #16 - Managing Projects Part 2
- Measuring project progress
- Controlling the project budget
- Dealing with project changes
- Setting up an effective project reporting system
- Conducting a trade-off analysis
- Making sure your projects come in on-time, on-target, and on-budget
- Closing out projects
Lesson #17 - Managing Conflict and Applying Constructive Confrontation
- Confronting tough issues with anyone and still maintain positive relationships with them.
- Using focused listening to consider the other person's point of view.
- Keep confrontive discussions from escalating into arguments.
- Applying a three-step model to manage whining
- Eliminate "confrontation reluctance."
- Negotiate solutions to differences of opinion without giving in or giving out.
Customization
The sixteen lessons are simply a starting point for developing a program that fits the needs of your managers, your organization, and your budget. Larry will help you to pick and choose among the lessons to find the combination that best fits your needs. Then he will customize the content of each by conducting in-depth interviews with selected participants and their managers. From this research, he creates company-specific examples and case studies that he will integrate into the program. This makes it easy for each participant to apply the principles of the program to his or her own situations.
Scheduling
Each half-day lesson stands on its own, so you may choose to schedule Larry to present just those lessons that fit your needs; or, you can schedule all the lessons to maximize the effect of the entire program. Of course, there is a cost savings associated with the number of lessons you schedule. The more you book, the lower the per lesson cost.
Support
We understand that learning new skills in a class-room setting, and actually applying them are quite different. To help participants transfer the skills to the workplace, Larry Johnson is available to each participant for individual consultations via the telephone and/or e-mail. This support is good for the period in which the program is being conducted, plus six months following the completion of the last session. You may also want to schedule on-line support sessions to discuss issues and problems that participants are encountering. This is an optional feature of the program.
Materials
Each participant receives:
- Three-ring binder containing a full set of learning materials
- CD of the materials
- Memory jogger wallet cards for each of the lessons
- Subscription to Larry's quarterly on-line newsletter
