LARRY'S BOOKS, AUDIO CDs, DVDs, and TEE-SHIRTS
Volume discounts available on all products listed. FREE Shipping when you purchase more than 3 products!
Absolute Honesty:
Building A Corporate Culture That Values Straight Talk and Rewards Integrity Book
by Larry Johnson and Bob PhillipsPrice: $22.36 - Buy Now - More Info
Ethics has no enemies, or so we all like to think. Yet the corporate landscape has been an ethical battleground in recent years, with the corrupt behaviors of Enron, WorldCom, Tyco and others leading many to question whether "corporate integrity" is an oxymoron. But for most companies, fortunately, the problem is not whether to practice truthfulness and accountability. It's how to integrate such practices into the culture so that they are rewarded, self-perpetuating, and virtually automatic.
Beyond Customer Service -
Skills for Thriving In The 21st Century DVD training system
Price: $695.00 - Buy Now - More Info
Includes:
- Eight DVD modules
- Leaders guide with permission to copy to make your own handouts
- Four audio CD's that contain the audio version of the DVD program
This is an easy-to-use DVD training program that teaches your staff how to treat your customers so your customers will stay loyal to your organization. It consists of eight DVD modules, 20 to 25 minutes in length each, plus a ninety page leaders' guide. The program is designed to be presented at meetings or formal training sessions where your staff can watch one or two modules, complete the written exercises, and participate in structured discussions on how the principles presented in the modules can apply to your business and your customers. The program can also be used for individual training, where one person can watch the DVD and complete the exercises. The bottom line results are that your staff will be reminded that customers are the most important people in your business, and they will be given powerful tools to help them treat those customers accordingly.
Customer Service Goldmine eBook
This eBook is About Reversing The Model of Failure!
I asked a select group of thirty four very successful business owners, entrepreneurs, writers, consultants and customer service experts what it takes to mine the gold of happy customers and tap into the profits right under your feet.
...and you can have this information in less than three minutes!
"The information in this book is so essential to success, it ought to be illegal to start a business without it!"
Cry Me A River, Build Me A Bridge, And Get Over It™ - Tee Shirt
Price: $19.95 - Buy Now
Destroy The Status Quo:
How to lead change in a changing world - Audio CD
Price: $29.95 - Buy Now - More Info
In today's competitive world, organizations face the need to do more with less, innovate constantly, try new strategies to capture markets, and continually improve process and product. Mergers, acquisitions, re-engineering, re-strategizing, re-focusing, and right-sizing have become required.
Constructive Confrontation - DVD
Price: $99.95 - Buy Now - More Info
In a fast-paced, competitive environment, decisions must be made accurately and quickly; there is little time for prolonged discussions, and even less time to correct the outcome of a poor decision.
Essential to the process of making fast, accurate decisions is the need to confront differences of opinion in a positive but hard-nosed manner. Unfortunately, many people do not have the skills to do this effectively. Either they don't speak up and make their opinions known, or they push their point of view so hard that they offend the other person and the discussion escalates into a battle of wills or a clash of personalities.
Developed by renowned trainer and speaker, Larry Johnson, Constructive Confrontation is a no-nonsense training program that gives people the skills to confront issues directly, and to resolve differences positively.
According to Andy Grove, Intel CEO, the ability to be constructively confrontive when dealing with any on-the-job problem has been a key factor in Intel's incredible success.
Larry Johnson now offers Constructive Confrontation in this exciting DVD program recorded before a live audience in Tempe, Arizona.
MEAGAN JOHNSON'S BOOKS, AUDIO CDs, DVDs
Volume discounts available on all products listed. FREE Shipping when you purchase more than 3 products!
Stop Me Before I Strangle Someone!
by Meagan Johnson
DVD - $97.00
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CD - $19.95
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Cassette - $14.95
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Have life's pressures left you hanging off a cliff by your fingernails? Do you wish there were 34.5 hours in a day? Does the thought of actually having a balanced life seem like a complete fantasy? If you answered, "YES" to any of these questions, then you're ready for Meagan Johnson's fast paced, up-beat, side-splitting program!
Zap The Gap - Solving the Multi-Generational Challenge
by Meagan Johnson
DVD - $97.00
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CD - $19.95
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Cassette - $14.95
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If you want greater effectiveness in working with multiple generations, and want to share that information with your team - Zap The Gap is an excellent learning tool. I highly recommend both these DVDs for training and team meetings.