LARRY, MEAGAN AND CJ JOHNSON'S BOOKS, AUDIO CD'S, DVD'S AND TEE-SHIRTS
THE PERFECT INSERVICE TRAINING VIDEO TO INSPIRE YOUR CAREGIVERS
Well-known speaker, author and customer-care expert Larry Johnson and his wife, CJ, present:
There Is No "They"
Delivering Care from the Customer's Perspective DVD
While on a bicycling vacation in 2003, CJ, who is Larry's wife and life partner of 38 years, was involved in an accident that changed their world. Despite wearing a helmet, CJ sustained a closed head injury that put her in a coma for eight weeks, and a persistent vegetative state, from which she emerged seven months later. Going from intensive care to skilled nursing to home healthcare, CJ and Larry have experienced firsthand what it's like to be health care customers.
Price: $99.95 - Buy Now - More Info
In this dynamic, humorous, and heart-felt presentation, Larry shows the audience how they can make huge differences in patients' perceptions of the care they receive. Then, to drive home the point, Larry and CJ share their story. It's a story of frustration and reward, despair and hope, tragedy and joy. It's a story that will touch the hearts of the audience and make them glad they have chosen to work in this very noble field.
Absolute Honesty:
Building A Corporate Culture That Values Straight Talk and Rewards Integrity Book
by Larry Johnson and Bob PhillipsPrice: $22.36 - Buy Now - More Info
Ethics has no enemies, or so we all like to think. Yet the corporate landscape has been an ethical battleground in recent years, with the corrupt behaviors of Enron, WorldCom, Tyco and others leading many to question whether "corporate integrity" is an oxymoron. But for most companies, fortunately, the problem is not whether to practice truthfulness and accountability. It's how to integrate such practices into the culture so that they are rewarded, self-perpetuating, and virtually automatic.
How To Be a Great Boss
By Larry Johnson, CSP
Audio Download
Price: $99.95 - Buy Now - More Info
Tele Seminar, Recorded November 18, 2009
SUMMARY
This lively presentation will give you tools that will inspire your team to go the extra mile for your customers and produce more for your organization.
You’ll learn how to raise productivity, increase customer satisfaction, reduce staff turn-over, and enhance employee morale. The program is based on solid research that shows what you can actually do to make a significant, positive impact on the performance of your team.
EMPLOYEES FROM HELL:
How to turn them around or turn them out
By Larry Johnson, CSP
Audio Download
Price: $99.95 - Buy Now - More Info
Tele Seminar - Recorded May 6, 2009
Who takes up more of your time than any other employees?
Who keeps you awake at night, wondering what they'll do next?
Who distracts you and your team from its mission?
Who do you wish would "get with the program?"
Who do you wish would just "go away?"
That's right - EMPLOYEES FROM HELL. Want to do something about them? Join us for a 60-minute audio conference where you and your managers will discover:
- A simple method for diagnosing aberrant employee behaviors
- Three positive actions you can take to turn these folks into great contributors
- Six key steps to confront unacceptable behaviors
- Follow-up tactics that ensure problems get solved for good
Beyond Customer Service -
Skills for Thriving In The 21st Century DVD training system
Price: $495.00 - Buy Now - More Info
Includes:
- Eight DVD modules
- Leaders guide with permission to copy to make your own handouts
- Four audio CD's that contain the audio version of the DVD program
This is an easy-to-use DVD training program that teaches your staff how to treat your customers so your customers will stay loyal to your organization. It consists of eight DVD modules, 20 to 25 minutes in length each, plus a ninety page leaders' guide. The program is designed to be presented at meetings or formal training sessions where your staff can watch one or two modules, complete the written exercises, and participate in structured discussions on how the principles presented in the modules can apply to your business and your customers. The program can also be used for individual training, where one person can watch the DVD and complete the exercises. The bottom line results are that your staff will be reminded that customers are the most important people in your business, and they will be given powerful tools to help them treat those customers accordingly.
Customer Service Goldmine eBook
This eBook is About Reversing The Model of Failure!
I asked a select group of thirty four very successful business owners, entrepreneurs, writers, consultants and customer service experts what it takes to mine the gold of happy customers and tap into the profits right under your feet.
...and you can have this information in less than three minutes!
"The information in this book is so essential to success, it ought to be illegal to start a business without it!"
Cry Me A River, Build Me A Bridge, And Get Over It™ - Tee Shirt
Price: $19.95 - Buy Now
Destroy The Status Quo:
How to lead change in a changing world - Audio CD
Price: $29.95 - Buy Now - More Info
In today's competitive world, organizations face the need to do more with less, innovate constantly, try new strategies to capture markets, and continually improve process and product. Mergers, acquisitions, re-engineering, re-strategizing, re-focusing, and right-sizing have become required.
Constructive Confrontation - DVD
Price: $99.95 - Buy Now - More Info
In a fast-paced, competitive environment, decisions must be made accurately and quickly; there is little time for prolonged discussions, and even less time to correct the outcome of a poor decision.
Essential to the process of making fast, accurate decisions is the need to confront differences of opinion in a positive but hard-nosed manner. Unfortunately, many people do not have the skills to do this effectively. Either they don't speak up and make their opinions known, or they push their point of view so hard that they offend the other person and the discussion escalates into a battle of wills or a clash of personalities.
Developed by renowned trainer and speaker, Larry Johnson, Constructive Confrontation is a no-nonsense training program that gives people the skills to confront issues directly, and to resolve differences positively.
According to Andy Grove, Intel CEO, the ability to be constructively confrontive when dealing with any on-the-job problem has been a key factor in Intel's incredible success.
Larry Johnson now offers Constructive Confrontation in this exciting DVD program recorded before a live audience in Tempe, Arizona.
MEAGAN JOHNSON'S BOOKS, AUDIO CDs, DVDs
Stop Me Before I Strangle Someone!
by Meagan Johnson
DVD - $99.95
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CD - $29.95
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Have life's pressures left you hanging off a cliff by your fingernails? Do you wish there were 34.5 hours in a day? Does the thought of actually having a balanced life seem like a complete fantasy? If you answered, "YES" to any of these questions, then you're ready for Meagan Johnson's fast paced, up-beat, side-splitting program!
Zap The Gap - Solving the Multi-Generational Challenge
by Meagan Johnson
DVD - $99.95
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CD - $29.95
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If you want greater effectiveness in working with multiple generations, and want to share that information with your team - Zap The Gap is an excellent learning tool. I highly recommend both these DVDs for training and team meetings.