TGIM (THANK GOODNESS IT¹S MONDAY):
How to get your team to love their jobs and go the extra mile
Track: Leadership
Presenter: Larry Johnson
Course Description:
This fast-paced, content-packed, humor-laced session shows participants how to reduce employee turn-over, increase employee productivity and enhance employee morale. The program is based on the premise that happy, turned-on employees provide the best service to customers. TGIM gives participants easy-to-use tools to help them motivate their employees to be those happy, turned on service providers.
Objectives:
You will learn how to get the most from your team by:
- Applying the critical do's and don'ts of team motivation
- Stretching your trust level to help your team grow
- Identifying what makes each individual strive to exceed herself or himself
- Giving your team a therapeutic taste of terror for which they will thank you
- Lifting your team's sights while expanding your own
Methodology
Larry delivers an engaging, high-energy presentation combined with short group exercises. Participants not only learn from Larry, they have a chance to share best practices with each other.
What People Say About TGIM:
From the evaluations of Larry's session at the ICSA conference two years ago, you know how positively audiences respond to him. These quotes were taken from evaluations at the Inc. Magazine Customer Service Conference held March 30, 2000, where he presented TGIM:
"Larry was passionate and involved in the presentation. BEST SESSION SO FAR AT THIS CONFERENCE"
Ruth Ginsberg, President, California Closets.
"Great presenter! Excellent use of humor & story to make presentation come alive. Thank you."
Kim Kelley, Customer Service Manager, Avista Advantage, Spokane, WA.
"It was great to hear from other about ways they reward and motivate others. It was also good to learn about the INTANGIBLES!"
Deborah Pollock, System Analyst, Texas Comptroller, Austin, TX.
"Very practical and concise lots of fun."
Tom Donovan, VP of Distribution, Koch International, Port Washington, NY.
"Excellent speaker, great content. Simple conversation, simple advice, simple rules."
Theresa MacPhee, Customer Service Manager, MTT, Halifax, NS.
"Larry is very inspirational. Great humor!"
Ruth Clark, Director of the Call Center, Bodek & Rhodes, Philadelphia, PA.
"I appreciate the real-world examples and the audience interaction an excellent speaker motivational and engaging. Thank you for allowing us to share ideas."
Mary L. Clement, Sr. Program Manager, Nortel Networks, RTP, NC.
"Exciting speaker. Provided tools that are easy to apply and don¹t require a great deal of work that we need to stop and think about before implementing."
Charlene Finney, Director of Customer Service, Trailblazer.
"Great energy for an end-of-day session. I liked the interaction with the group. Took back motivational ideas and DO'S AND DON'TS."
Loralee Stickel, Mgr. of Business Development, Interactive Data.
"He's the BEST speaker at this conference."
Robin Loreth, Manager, Trailblazer, Denison, TX.
